I love the technology now available to us and particularly the possibilities it gives us to systemise and automate the processes we have in our business. However, I came across a fabulous reminder this morning while grabbing a quick coffee that its not all about technology, sometimes very simple business systems work better.
This local cafe caters to a lot of local businesses who want to pop in and grab a sandwich for lunch. Instead of setting up a complicated online order system with payment gateway, they simply have a brown paper lunch bag at the counter. When you pick up your morning coffee, you write your lunch order on the bag, pop the payment inside and your lunch order is prepared and ready to pick up.
It works just as well (if not better) than an online order system. Customers don’t have to worry about submitting credit card details and the cafe doesn’t have to worry about implementing technology. It really is simplicity at its best!